Here at Gotucream.com we offer a liberal and easy returns and refund policy. Each order of Gotucream comes with an unconditional thirty days money back guarantee. We want you to order with the confidence and peace of mind that you are onlynpaying for the results you expect from Gotucream. If for any reason you are not happy with your purchase then simply emailbus at admin@gotucream.com to ask for a free return label. Use the label to send back any used or unused jar of Gotucream that you may have. As soon as we receive your return, your full refund will be sent back to the card or Paypal account you used to place your order. Its that simple! No questions to answer and no explanations to give!